Find out exactly what phone support includes within the web hosting community.
There are lots of shared hosting providers out there, however the majority of them are resellers who have limited resources, particularly in terms of support. One of the ways to distinguish them is the option to get in touch with the company by phone. The type of support that you can get via this particular way of communication varies depending on the service provider - a few of them offer professional telephone support, various others offer general and customer support only because some issues are more time-consuming and it would be much easier to be resolved via a trouble ticket, particularly if the situation needs to be escalated. However, it is good to find that you could always get in touch with your web hosting provider as there're lots of small issues that can be resolved easily and in a very timely manner through a telephone call, not mentioning that you're able to get additional info for the services before you become a customer.
Phone Support in Shared Hosting
All our shared hosting
plans feature telephone support fourteen hours a day even on public holidays, which means that if you do not have an account yet, you can phone us and learn more about our solutions or whether we meet the system requirements for your sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you'll be able to contact the telephone number that is closer to you. In case you're an existing customer, we will help you timely with all the general and billing matters and with various tech issues so as to save you time and efforts - we acknowledge the fact that often it is much easier consult with a live person and get things done promptly. Certainly, some matters simply cannot be managed on the phone, so in such a case you are able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server
packages that we provide feature real-time phone support for 14 hours daily. If you hesitate which plan will be suitable for your web sites, you would like to learn more about the package's specifications or you're looking for any other type of info on our services, you can call any of the local numbers which we have in the United States of America, Great Britain and Australia and our customer support representatives will assist you. If you already have an account, you can get in touch with us about general and sales issues, although we are usually able to assist with a large number of technical issues as well. For strictly tech problems you'll have to employ our integrated ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the better option when the issue needs extra time to be dealt with or it needs to be escalated to our sysadmins.