A 99.9% Server Uptime
We have set up our shared hosting platform using dependable hardware and heavily tweaked software. Our system administrators have installed a modified version of SELinux on all our servers in order to guarantee the highest level of protection and stability. We have set up several distributed denial–of–service prevention units along with highly effective firewalls to make sure our internal network is impenetrable and secure.
All our shared hosting service packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, the uptime guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on enterprise–grade hardware parts furnished by Juniper. Furthermore, on each router, we have set up a firewall with an advanced algorithm in order to filter out all fishy requests.
Thus, in each of our datacenters – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done our best to curtail all potential risks with our cloud hosting packages and even though we offer excellent support, there are situations when the client is just not satisfied with what we are offering. Or he needs to migrate to a more powerful web hosting solution, such as a VPS server or even a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely satisfied, you will get a full refund.
24/7 Technical Support
We’ve mindfully chosen each member of our 24x7 support team to ensure that we can offer the very best customer support that you can get. Each one of our technicians has several years of experience working with web hosting accounts behind his back, therefore they know what they are doing. Plus, they are at your disposal 24x7x365 – you’ll be able to contact them at any time and they will respond to you as quickly as possible.
Their average response time is under 20 minutes, while with many other hosting providers you have to wait for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your questions will be responded to in less than sixty minutes.