A live chat is among the many channels of communication provided by some hosting companies as part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or tech support. This method of contact is faster in comparison to a support ticket and it'll make it much less likely to misunderstand or misspell a word compared to a phone call with an agent. Furthermore, when the issue that you have requires some time to be examined and taken care of, you'll be able to do something different at the same time rather than just waiting, as you would have to do if you call. Also, you can employ a live chat support service free of cost as long as you have web access even if your web hosting provider is situated in a different country and they do not have a local phone number that you can call.
Live Chat Support in Shared Hosting
We provide a live chat support service for all of the shared hosting service that we offer and we're able to support you with almost everything in real time. If you don't have an account with us yet, we are able to provide you with more details about the packages to help you to choose the most suitable package. If you are an active customer, we are able to assist you with any general or billing issue in addition to with plenty of common technical troubles, for instance an email address installation in a desktop e-mail client. If you cannot give us a call for some reason or you are in some country where we do not have a local phone number, our live chat will be the best choice to contact us. Of course, some situations need extra time to investigate and test, which means that you will have to open a ticket to our technicians, however, we can save your time and help you with various problems on the chat.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is accessible to all of our prospective and present customers. In case you're searching for a new website hosting account, you're able to chat in real time to one of our representatives and receive more details about our semi-dedicated hosting service so as to pick the perfect plan for your web sites. If you already own an account with us, we'll be able to support you timely with general, billing and first-level technicalmatters. Though sometimes you will need to open a support ticket as there are problems that can't be resolved through a live chat, we will help you with lots of common tasks, like setting up an email account in an email client or redirecting one domain name to another. This way, you will enjoy prompt support and you will save a lot of time.
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