One-Hour Response Guarantee
Understand much more about the 1-hour response time guarantee and just how you, as the customer, can benefit from it.
If you’ve ever got any enquiries connected with the hosting service in general or if you encounter a problem with your sites, you’ll have to get in touch with the hosting provider’s technical support team. It may not make any difference how soon they will reply when you have a general inquiry, but a problem such as a thwarted software application update, for example, may result in your site becoming damaged or unreachable on the web. And the longer you wait for the support team to get back to you, the longer the site will be out of order. If you offer goods or services online, any downtime will influence your website in an unfavorable way and you may lose existing or potential customers. Lots of hosting providers, primarily resellers, respond to trouble tickets and emails within 24 hours, but in the online era that’s much too long, as customers will scarcely ever go back to a site that isn’t working properly for long time intervals.
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One-Hour Response Guarantee in Shared Hosting
If you are using any of our
shared hosting service and you’ve got an enquiry or come across some challenge, you can touch base with us 24/7 by opening a customer support ticket or by writing an email and we’ll make sure that you receive a reply in less than sixty minutes. In case the issue can be resolved, we will do it before we reply to you, whilst in case there is something that you need to do on your end, we’ll supply you with all the required info – what settings to check, what possible solutions to try, and so on. Typically, you’ll receive an answer within maximum thirty minutes, which suggests that waiting for hours and hours or even for more than one day to obtain assistance is something impossible. Our sixty-minute reply guarantee applies to any enquiry that you may have – billing, general or technical.
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One-Hour Response Guarantee in Semi-dedicated Servers
With a
semi-dedicated server account from our company, you can take advantage of our extra-fast support service. You will obtain a response to any trouble ticket posted via the web hosting Control Panel or e-mail sent to our technical and client support team in no more than an hour. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes far less time to investigate and troubleshoot a problem. We will provide you with more info if the solution entails something that needs to be done on your end. In case you get in touch with us during legal holidays or weekends, the response time will be absolutely the same and given the fact that our support team is available 7 days a week, you will get swift help for any billing, general or technical issue regardless of the hour at which you contact us.