A lot of users who start using their first web hosting account, or change companies, usually have queries with regards to how specific procedures are executed or come across predicaments when setting up different things such as e-mails, website settings, etc. Because of this, a lot of hosting companies have prepared documentation with popular questions and problems in order to help their customers obtain info quickly and easily. Consequently, the help desk team representatives can devote more time to actual issues that particular clients may be encountering, as the solution for the smaller things will already be available on the Internet and customers will be able to deal with them without touching base with the customer service team. Having exhaustive documentation is pretty important, especially for new customers without any prior experience at all, because the web hosting service involves a host of features and many people can become baffled about what to do. A good knowledge base can both help you perform the operations that you need and discover how the web hosting service functions as a whole.
Extensive Online Documentation in Shared Hosting
If you purchase a shared hosting plan from us, you will have access to our elaborate online documentation where you will find information on pretty much everything related to our web hosting solutions. The topics encompass anything from how to set up an e-mail address on your handheld device, to how to do various things using an .htaccess configuration file. The articles are written in a simple-to-comprehend manner and offer detailed instructions on how to carry out a particular operation in your Hepsia hosting Control Panel. You can also find info that’s not associated directly with Hepsia, for instance one that concerns Internet applications on your computer. The full collection of articles will be available in the Help section of the Control Panel, but the ones that are dedicated to a specific Control Panel section can be accessed on the spot. Considering the fact that we’ve included as many topics as possible, you will be able to acquaint yourself with virtually everything connected to your account.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated hosting service, will allow you to access the exhaustive online help documentation that we have prepared for you. The articles themselves include generic information about our hosting services, instructive manuals about the different functions that you can use, along with troubleshooting guidelines that can help you repair common problems that you might face. The topics that we have included cover virtually everything, from easy things such as how to host a brand-new domain in your account, to more complex ones such as which SSH commands can be executed on the servers. Relevant articles about the features of a particular Control Panel section will always be available in the right corner of the page that you’re on, whereas the complete article list can be accessed through the all-encompassing Help section.