Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Guarantee

  • Each ticket that you post to the client assistance Dept will be answered in about 60 mins. The basic requests are going to be responded to immediately. However, if the assistance request you have submitted needs some help from a licensed administrator, we are going to address the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Professional Client Support Service

  • Our customer support team is going to be on shift for you round–the–clock to to handle all support demand tickets that you submit. We offer client help and support for all the apps that are pre–configured on your server. These include our custom built Control Panel, the selected OS along with the server administration panel (depending on the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Control Panel that will come totally free along with your virtual server, you will discover an educative Help zone, that features everything you should be aware of when taking care of your internet sites and software. We have integrated a wide array of how–to content articles and video courses that display the basic site managing responsibilities in an easy–to–understand form.