Customer Support Channels
A 1–hour Response Guarantee
Providing quality support in time is our main priority, so that we back up each shared hosting service plan with a one hour ticket reply warranty. Once you fill in a ticket or send us a message, our customer technical support crew will do all they could do to supply the most appropriate resolution for your issue and to offer advice promptly.
A Top–quality Support Service
Our technical support service is delivered by a team of certified consultants which are able to answer your query asap. You can easily speak with the tech support team team by opening a support ticket from your Control Panel or by posting us an email message. On working days, you can also contact us on the telephone or make use of the online chatting service.
An Intuitive Help Section
Our company has integrated a huge information base into the Control Panel which enables you to get hold of practical step by step information anytime. Each area of the Control Panel features its own contextual guide area presenting a group of how–to articles. We have also prepared video lessons to supply you with a greater idea of just how to complete any given process.