A Sixty–Minute Ticket Response Time Guarantee
Every assistance request you submit to us will be replied to within maximum 1 hour. If for any reason whatsoever your ticket or e–mail needs further assistance from an administrator, we’ll without delay forward it and leave a note to notify you that your case is being worked on. If you make use of our Optional Admin Services package, all of the tasks included there will be performed at a time that is suitable for you.
An Outstanding Technical Support Service
- We will be at your disposal twenty–four–seven to reply to any questions that you may have about our Control Panel and any of the applications that we have preinstalled for you on the dedicated web hosting server. If you also need help handling server admin procedures, examine our Optional Admin Services package, which includes backup hard drive space, Operating System updates every week, server monitoring and restarting services, plus software installation and troubleshooting procedures.
An Intuitive Help Section
Each dedicated server is fitted out with our charge–free Control Panel, which features an integrated knowledgebase and a selection of how–to video tutorials. Whenever you need help while working with the Control Panel, just press the Videos or Help buttons in the top right corner.