The accessibility to the customer and tech support that a shared hosting company provides will tell you a lot about the services they offer as well. When you are allowed to use just e-mail messages or tickets, you have almost certainly discovered a reseller not the hosting provider. If this is the case, you will probably have to wait for a few days to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to consult with the real hosting company for further assistance. If the supplier offers you various options for communication with short response time available anytime, they are most likely the top provider, not just a reseller. So you will benefit from timely assistance and top-notch support since they'll have immediate access to the servers where your account will be created. Whatever the problem - sales or technical, it is always better to have the option to get hold of your website hosting company directly through your favourite method of communication.
24/7 Customer Support in Shared Hosting
All our shared hosting service feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our website hosting solutions before you make a purchase or you're an existing client and you have a question or some issue, you are able to contact us anytime, including weekends and holidays. We have many channels to contact us - several telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex issues or any matters which need more time to investigate and handle. Unlike a number of other web hosting service providers, our trouble tickets feature a warranted max reply time of just 1 hour, therefore regardless of what the issue is, it'll be resolved in a timely manner and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you're able to take advantage of our 24/7 technical support services even on public holidays. All your sites will be available constantly and so will we. With many different connection options, you'll be able to select the optimal approach to contact us and learn more about our services if you do not have an account yet, or get assistance if you're already one of our customers. You'll be able to call us, start a chat with a live representative, send an e-mail or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options feature 1-hour answer time warranty, although it hardly ever takes more than 20 mins to receive assistance irrespective of the nature of the problem. Using our customer and tech support services, we are there for you whenever you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
Every VPS server package that we offer comes with 24/7 customer and technical support, therefore in case you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us at any time, even weekends and holidays. For your benefit, we supply different ways of communication - phone support with several local numbers worldwide, live chat, email messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems since it'll be much easier to monitor what is going on. The maximum warranted reply time for all emails and tickets is 60 minutes, but it hardly ever takes that long to get help. When you obtain the Managed Services upgrade that we supply, our administrators will also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
We know how important it is to get quick support in general, let alone if you run a whole server, so each dedicated server that we supply features 24/7 support with one-hour reply time warranty regardless of the matter. The service is 100 % free for any type of issues with your server or the software that was installed from our admins through the setup, which means that you'll be able to contact us as many times as you wish, even during holidays. You can either open a ticket from the billing section or you can send an e-mail message, and the actual answer time for either rarely exceeds 30 mins since we have administrators available 24x7x365. If you require general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you may employ our live chat service and consult with a representative online. For third-party software support, we offer a Managed Services upgrade, that you'll be able to add to your server plan from your billing Control Panel.