A ticketing system is the most popular communication channel that web hosting providers offer to their clients. It’s typically part of the billing account and is the easiest way to handle a problem that takes a certain period of time to examine or that has to be escalated to a server administrator. Thus, all replies added by either party will be stored in the same place in case somebody else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which goes to say that you’ll need to sign in and out of at least two accounts in order to carry out a certain procedure or to contact the hosting company’s help desk support team. In case you wish to administer several domains and each one is hosted in its very own account, you’ll need to use even more accounts at the same time. Moreover, it could take a substantial length of time for the provider to respond to your ticket request.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any support ticket while you are browsing through your website files or fine-tuning various account settings. The ticketing system is being monitored 24x7x365 by our help desk support team members and the response time is no more than sixty minutes, but it rarely takes more than twenty minutes to obtain help. In stark contrast to some other web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you want and ask for information in regard to any billing or technical problem. Moreover, you can see a selection of educational articles, which will help you fix the most commonly encountered predicaments yourself.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more efficient to manage everything from one place, which is the reason why we’ve incorporated a ticketing system into the custom Hepsia Control Panel, which is offered with each single semi-dedicated server package. This will allow you to manage the correspondence with our tech support team together with your storage space, which suggests that you won’t need to remember additional log-in credentials for a different admin interface. You’ll be able to send a new ticket or to check the status of an old one with no more than a few mouse clicks while you’re browsing the files hosted in your semi-dedicated account. Additionally, you can search through older tickets using a clever search functionality or check relevant knowledge base articles with solutions to commonly encountered problems. The inbuilt ticketing system is monitored 24/7/365 with the maximum response time being only 60 minutes, so there will always be somebody to help you out.