A ticketing system is the most popular communication channel that web hosting providers offer to their clients. It’s typically part of the billing account and is the easiest way to handle a problem that takes a certain period of time to examine or that has to be escalated to a server administrator. Thus, all replies added by either party will be stored in the same place in case somebody else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which goes to say that you’ll need to sign in and out of at least two accounts in order to carry out a certain procedure or to contact the hosting company’s help desk support team. In case you wish to administer several domains and each one is hosted in its very own account, you’ll need to use even more accounts at the same time. Moreover, it could take a substantial length of time for the provider to respond to your ticket request.